Frequently Asked Questions

Geneva Airport (GVA) to the city centre is CHF 120 in Mercedes E-Class, CHF 150 in V-Class, CHF 180 in S-Class, from CHF 280 in Sprinter on request. Onward transfers are flat-rate; see our rates page for the full table or use our booking form for an instant quote.

Standard weekday transfers: 2 to 24 hours. Peak-week events (WEF Davos in January, Watches & Wonders in April, Art Basel in June, UN General Assembly in September, Christmas–New Year, February ski holidays): 4–6 weeks ahead, our fleet sells out fast.

Yes. We accept same-day bookings 24/7 subject to fleet availability. For pickups within the next 60 minutes, please call +41 76 511 20 00 or WhatsApp directly rather than using the online form, so dispatch can confirm a chauffeur immediately.

Online bookings via our app receive an instant fixed-price quote and immediate confirmation by email. Custom requests (multi-vehicle, multi-day, NDA programmes) receive a written written quote within 4 working hours, usually faster. Dispatch responds to phone and WhatsApp 24/7.

Phone and WhatsApp +41 76 511 20 00 answered 24/7 by Geneva-based dispatch. Email [email protected]. Online booking booking.swiss-limousine-service.com for instant quotes. Corporate clients can request a dedicated account manager.

Every flat rate includes: chauffeur, fuel, motorway tolls, Swiss vignette, French autoroute péages on cross-border routes, 60 minutes of waiting time, real-time flight tracking, meet-and-greet at arrivals with a discreet name sign, bottled water, child seats and ski racks on request, and Swiss VAT at 8.1%. No booking fee, no surge pricing, no night or weekend surcharges.

Credit card (Visa, Mastercard, American Express) charged at booking with no surcharge; bank transfer for corporate accounts and bookings above CHF 2 000; same-day cash in CHF, EUR, USD or GBP at fair exchange. Cryptocurrency (BTC, ETH) on private arrangement via Bitcoin Suisse. Corporate accounts available with net-30 invoice terms on approval.

The displayed price is the final price. Swiss VAT is included. Tolls, vignette, fuel, chauffeur time, 60 minutes of waiting, bottled water, child seats and ski racks are included. There are no booking fees, payment surcharges, late-night, weekend or holiday premiums. The only additional charges are extended waiting beyond 60 minutes (billed at the hourly rate) and explicit add-ons agreed in advance (e.g. champagne, decoy vehicle, extra hotel night for chauffeur).

Yes. Corporate accounts include: dedicated account manager, monthly consolidated invoice with cost-centre breakdown by traveller, net-30 payment terms on approval, standing rate-card, and priority dispatch during peak weeks. Suitable for private banks, family offices, law firms, corporate flight departments, hotels and event agencies. Open a corporate account.

Four classes: E-Class sedan (1–3 passengers, daily executive transfers), V-Class luxury van (1–7 passengers with optional conference seating), S-Class flagship sedan (1–3 passengers, VIP/UHNW), Sprinter (up to 17 passengers, executive or minibus configuration). All vehicles less than three years old, fully insured, registered in Geneva canton. See our full fleet.

Yes, both included. Rear-facing infant seats (0–13 kg), forward-facing toddler seats (9–18 kg), high-back boosters (15–36 kg), and ski racks for any vehicle in our fleet. Specify the number and ages of children, or the type of skis (downhill, snowboard, alpine touring) at booking so we equip the vehicle correctly.

Every vehicle: 4G Wi-Fi (Swisscom network), USB-C and USB-A chargers at every passenger seat, complimentary still and sparkling bottled water, tissues. The S-Class and V-Class additionally offer reading lights, individual climate zones, rear-seat privacy glass, and tablets on request. Champagne, snacks or specific dietary requests can be pre-arranged at booking.

E-Class for 1–3 passengers with cabin baggage — quietest discreet sedan. V-Class for families or executive teams up to 7 passengers with hold luggage and skis — only fleet vehicle that fits 4 pairs of skis plus 4 large suitcases. S-Class for VIP, UHNW or principals expecting flagship specification (1–3 passengers). Sprinter for delegations of 8 or more or for groups travelling with significant luggage. When in doubt, V-Class is the most versatile.

The chauffeur waits inside the public arrivals hall of Terminal 1, just outside the customs exit, holding a discreet name sign. We monitor your flight in real time, so the chauffeur is in position 30 minutes before scheduled landing. For S-Class bookings, jet-bridge meet-and-greet (gate-side) can be arranged in advance through GVA's VIP service.

Real-time flight tracking is included. The chauffeur sees the delay live and adjusts arrival automatically — no call needed. The first 60 minutes of waiting after scheduled landing are free. Beyond that, additional waiting is billed at the hourly rate of your vehicle category in 15-minute increments. The original quote is fixed and never increases for delays.

Yes. Our dispatch coordinates with all five Geneva FBOs: Geneva Executive FBO, Jet Aviation, Signature Flight Support, TAG Aviation Geneva, and Geneva Aéroport Privé. Pickup is landside at the FBO reception, with the handler escorting the principal to the vehicle. On-apron assistance can be requested in advance through your handler. Full FBO chauffeur details.

Yes. We operate from Zurich Airport (ZRH), Basel-Mulhouse-Freiburg (BSL), Bern Airport (BRN), and Sion Airport (SIR) for alpine arrivals. Cross-Switzerland transfers (e.g. Zurich → Geneva, Basel → Davos) are quoted as fixed flat-rates including all tolls and vignette. Onward connections to Italy (Milan, Como) and France (Lyon, Annecy, Chamonix) included in our standard service area.

Switzerland: Geneva region, Lausanne, Montreux, Zurich, Basel, Bern, Lugano. Swiss Alps: Verbier, Zermatt (Täsch), Gstaad, Crans-Montana, St Moritz, Davos. French Alps (cross-border): Chamonix, Megève, Courchevel, Val d'Isère, Tignes. Italy: Milan, Lake Como, Lugano. UK & EU: London, Paris, Monaco on multi-day programmes. Full coverage map.

Yes. Cross-border transfers from Geneva to French ski resorts (Chamonix, Megève, Courchevel, Val d'Isère), to Annecy or Lyon, and to Italy (Milan, Lake Como) are quoted as flat-rates including all French autoroute péages, the Swiss vignette, and any tunnel tolls (Mont Blanc, Grand Saint-Bernard) when explicitly part of the route. The displayed price is final.

Yes. From 1 November to 30 April, every vehicle carries certified M+S 3PMSF winter tyres, snow chains, and winter washer fluid rated to −30°C. Chauffeurs complete annual alpine-winter training including the approaches to Verbier, Zermatt-Täsch, Gstaad, Courchevel, Val d'Isère and Chamonix, plus chain-fitting drills and convoy driving in adverse conditions.

Yes. Multi-day chauffeur retainers (one principal driver and vehicle for the entire programme), multi-city loops (e.g. Geneva → Davos → St Moritz → Zurich → Geneva), and event coverage (WEF, Watches & Wonders, Art Basel, Polo Gold Cup Gstaad) are core offerings. The same chauffeur stays with you, learns your preferences, and adapts to programme changes silently. Quoted in writing within hours.

Cancellations and changes are accepted by email at [email protected] with written proof. Free of charge if cancelled more than 48 hours before the scheduled service time; 50% of the invoice if between 48 and 24 hours; 100% (full reservation amount) if less than 24 hours. Refunds processed within 5 working days to the original payment method.

Yes, free of charge for any change made more than 2 hours before pickup. Vehicle upgrades may incur a price adjustment to the new flat rate; downgrades are credited. Last-minute route changes mid-trip are billed at the hourly rate of your vehicle category beyond the original distance.

Refunds are processed within 5 working days to the original payment method. Credit-card refunds typically appear within 3 working days; bank-transfer reimbursements within 5. For corporate-account clients, cancellations are credited to the next monthly invoice rather than refunded.

Yes. We sign written NDAs on request, at no surcharge. Each chauffeur on the assignment counter-signs and completes annual discretion training. Additional protocols available: dark-suit dress code (standard) or smart-casual on request, decoy-vehicle dispatch, multi-stop routing to obscure destinations, and pickup timing adjusted to avoid press windows.

Yes — Swiss Limousine Service is an established operator for diplomatic missions, the United Nations Geneva, WHO, ICRC, WTO, ILO, ITU and the 38 international organisations based in Geneva. Multilingual chauffeurs (FR/EN guaranteed; DE/IT/AR on request), NDA-ready, protocol-trained. Multi-vehicle delegation dispatch and cordon-zone routing handled routinely during major weeks (UN General Assembly, World Health Assembly, Human Rights Council).

Yes. Multi-vehicle dispatch (3 to 10+ vehicles) is a regular service for corporate delegations, family travel, event entourages, and wedding parties. We sequence arrival times so the principal vehicle arrives first at destination with the rest of the convoy timed within minutes. Each vehicle billed at the standard hourly rate; dispatch coordination time included.