Effective date: 28 April 2026. These Terms and Conditions (“Terms”) govern every booking placed with Swiss Limousine Service (“SLS”, “we”) whether through our website, by phone, by email, by WhatsApp, or via a corporate account agreement. By placing a booking you confirm that you have read, understood and accepted these Terms. If you book on behalf of a third party (assistant, concierge, family member, employer), you confirm that you are authorised to bind the actual passenger to these Terms.
1. Provider
- Swiss Limousine Service, Rue Ferrier 17, 1202 Geneva, Switzerland
- UID: CHE-291.358.212
- Phone: +41 76 511 20 00 (24/7) / +41 22 518 31 33
- Email: [email protected]
- Booking platform: booking.swiss-limousine-service.com
2. Booking and confirmation
A booking is confirmed only upon receipt of our written confirmation by email or via the booking platform. The confirmation states the pickup location and time, the destination, the vehicle class, the agreed price, and any special instructions. You are responsible for the accuracy of the information provided, in particular flight number, terminal, contact phone number reachable on the day, and pickup address. We are not liable for delays or missed pickups caused by inaccurate information you supplied.
Lead times: standard weekday transfers can be confirmed up to two hours before pickup, subject to fleet availability. Peak-event windows (WEF Davos, Watches & Wonders, Art Basel, Fashion Week, Geneva Motor Show, Paléo Festival, Montreux Jazz, Gstaad Polo) require a longer lead time, typically two to six weeks, due to demand pressure on Geneva-region fleet capacity.
3. Pricing
Our published rates are flat-rate, all-inclusive prices in Swiss Francs (CHF) and include: Swiss VAT, all motorway tolls, vignettes, alpine tunnels (including Mont Blanc Tunnel where applicable), bottled water, Wi-Fi, child seats on request, the meet-and-greet at airport arrivals halls and FBOs, and standard waiting time as defined in section 5.
Prices do not include: gratuities (entirely at your discretion), additional stops not declared at booking, additional waiting time beyond the standard allowance, parking fees at private events, return-leg pricing for outbound-only quotes, services explicitly priced separately (decoy vehicle for sensitive transfers, second vehicle for delegations, in-vehicle catering arranged on request).
Quoted rates are valid for the booking date and time stated; rates may change on subsequent bookings without notice. Corporate-account rates are governed by the corporate framework agreement.
4. Payment
We accept payment by Visa, Mastercard, American Express, Apple Pay, and Google Pay. Payment is processed securely by Stripe; your card details are never seen or stored on our servers.
- Single bookings: a pre-authorisation is placed on your card at booking; the actual charge is captured at trip completion
- Corporate accounts: invoiced monthly with 30-day net payment terms, subject to a credit-approval process. Late payment incurs default interest at 5% per annum from the due date, in line with Article 104 of the Swiss Code of Obligations
- Bank transfer for high-value bookings (CHF 5,000 and above) on advance request, with cleared funds required 48 hours before pickup
5. Waiting time and additional services
- Airport pickups: 45 minutes free wait from actual landing time (we monitor flights via AeroAPI). Beyond 45 minutes, waiting is billed at the hourly rate for the booked vehicle class, prorated by 15-minute increments
- Hotel, residence, or address pickups: 15 minutes free wait from confirmed pickup time. Beyond 15 minutes, the hourly rate applies
- FBO and private aviation pickups: 30 minutes free wait from actual landing on apron, coordinated with your handler at booking
- Additional stops: declared at booking are included in the flat rate within the same metropolitan area; undeclared additional stops are billed at the published per-stop supplement
6. Cancellation and modification policy
Cancellations and changes are accepted by email at [email protected] with a written proof in any case. Other cancellation methods are not permitted.
For general bookings, the following sliding scale applies (lead time computed from the confirmed pickup time):
- More than 48 hours before the scheduled service time: free of charge
- Between 48 and 24 hours before the scheduled service time: 50% of the invoice value will be charged
- Less than 24 hours before the scheduled service time: the full reservation amount will be charged
Modifications (timing, vehicle class, additional stop, route change) made within the free-cancellation window are processed without charge subject to fleet availability. Changes outside that window may be accommodated at our discretion; if accommodation requires a different vehicle class, the new class price applies.
Force majeure exceptions: in case of documented airline cancellation, severe weather causing road closures, illness with medical proof, or events outside your reasonable control, we waive cancellation fees and rebook free of charge or refund in full.
7. No-show
If the passenger does not appear at the pickup point within the relevant waiting allowance and we have not been able to reach them on the contact phone number provided at booking after at least three attempted calls or messages, the booking is treated as a no-show and 100% of the fare is charged. To avoid no-shows, please ensure your contact phone is switched on, has roaming or local-SIM coverage, and is monitored for our calls or WhatsApp messages on the day of travel.
8. Vehicle and chauffeur
We operate a Mercedes-Benz fleet (E-Class, V-Class, S-Class, Sprinter VIP). All vehicles are under three years old, fully insured under Swiss law, registered in Geneva canton, equipped with winter tyres and snow chains in season for alpine routes, and equipped with rear privacy glass on V-Class and S-Class. Specific vehicle requests (Maybach, EQS) are subject to confirmation.
Our chauffeurs hold the Swiss professional transport licence (D1 or 121), have a minimum of five years of professional driving experience, complete annual defensive-driving and protocol training, and are bilingual French-English at a minimum (additional languages on request). Where the booking warrants, the chauffeur on the assignment counter-signs an NDA before pickup. We reserve the right to substitute the assigned chauffeur or vehicle for an equivalent class in case of operational necessity (illness, vehicle technical issue), without affecting the fare.
9. Passenger conduct
Smoking, vaping, and consumption of illegal substances are prohibited in all vehicles. Alcohol may be consumed in moderation; beverages are provided on request. We reserve the right to terminate the trip without refund if a passenger’s conduct endangers safety, damages the vehicle, or causes objective discomfort to the chauffeur. Damage caused to the vehicle interior beyond reasonable wear is billed at cost based on Mercedes-Benz Geneva repair invoices.
10. Liability
We carry comprehensive professional liability insurance covering passenger transport in Switzerland and during cross-border alpine operations. Our liability for direct damages caused by our negligence is limited to the cover provided by our insurance and, where insurance does not cover, to the value of the booking concerned. We exclude liability for indirect or consequential damages (lost business, missed connections beyond our control, lost profits) to the maximum extent permitted by Swiss law.
We are not liable for delays caused by traffic, weather, road closures, border-control queues, third-party events, or instructions you give the chauffeur during the trip. We monitor flights and adjust pickup time at no cost; however, we cannot guarantee onward connections you arrange separately.
11. Lost property
Items found in our vehicles are logged, secured, and returned to you at our cost within Switzerland. International return shipping is at your cost. Unclaimed items are held for 90 days and then disposed of in line with Swiss law on lost property.
12. Complaints
If anything in the service falls below your expectations, please contact us within 14 days of trip completion at [email protected] or by phone. We acknowledge complaints within 24 hours and aim to resolve them within 14 days. Where appropriate, we offer a credit on the next trip, a partial refund, or full compensation for service failures attributable to us.
13. Privacy
Personal data is processed in accordance with our Privacy Policy. By placing a booking, you accept that we process the data necessary for the trip on the legal basis of contract performance.
14. Governing law and jurisdiction
These Terms and any contract concluded between you and Swiss Limousine Service are governed by Swiss law, to the exclusion of conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for any dispute is the competent courts of the Republic and Canton of Geneva, Switzerland, subject to mandatory consumer-protection rules that grant a different forum where applicable.
15. Changes
We may update these Terms from time to time. The “Effective date” at the top of this page indicates the latest version. The Terms in force at the time you place a booking apply to that booking; subsequent revisions apply to bookings placed after the change.